Fire outbreak ravages Iberostar Hotels and Resorts.

What Actually Happened

• Fire at Iberostar Tucan and Quetzal: Over the weekend of mid‑June 2025, a fire broke out—likely originating in the electrical system—spreading to the lobby, restaurants, spa, and theater in both properties. Around 1,000 guests were evacuated, and about 20 people received treatment for smoke inhalation, with no serious injuries reported
• Evacuation & Guest Transfer: Guests from Tucan and Quetzal were smoothly relocated to other hotels within the Iberostar Paraíso complex, including Iberostar Playa Paraíso — part of the same resort group as Waves .
• Damage & Repair Timeline: Iberostar stated they’d assess damage fully within a week and expected to restore full operations by mid‑December

 Waves Paraíso Beach: Unaffected & Open

• No signs that Waves Paraíso Beach was involved in or affected by the incident.
• The resort continues operating as usual—all pools, eateries, spa, and entertainment areas remain open.
• Guest reports online emphasize that Waves is running normally, with no evacuation advisories or service interruptions.

What This Means for Travelers

• If you’re booked at Waves: Your stay should proceed normally. Iberostar is accommodating displaced guests from Tucan/Quetzal, so expect potentially fuller occupancy—but your services at Waves should be unaffected.
• If you had a reservation at Tucan or Quetzal: Iberostar is in the process of relocating guests within its complex. Expect direct communication regarding the status and any needed adjustments.
• Safety measures: The quick response and professional handling of smoke inhalation incidents suggest solid emergency protocols across the group. Iberostar aims to resume all services by mid-December.

 Recommendations for Future Guests

1. Check for updates directly from Iberostar or your booking agent if traveling to Waves, Tucan, or Quetzal.
2. Expect minor crowding as displaced guests are merged into operational hotels in the Paraíso complex.
3. Rest assured: No serious injuries occurred, and Iberostar has committed to rapid restoration.

 Summary

While Iberostar Tucan and Quetzal were affected by a fire, Waves Paraíso Beach was not involved and continues operating normally. The group handled guest safety effectively, and repairs are expected to be completed by mid‑December. Your stay at Waves should be unaffected—but stay alert for any official updates if you’ve booked at any Iberostar resort in the Riviera Maya.